At MINAHIL SPORTS, we want to ensure that your shopping experience is as smooth and enjoyable as possible. To help you better understand how our shipping and return processes work, we’ve outlined everything you need to know below.
Shipping: We are proud to offer free shipping on all products within the United States. We understand that timely delivery is crucial for our customers, so we strive to get your order to you as quickly as possible. After your order has been processed, it will typically ship within 2-3 business days. Depending on the destination and carrier, delivery typically takes between 4-7 business days.
We use trusted and reliable shipping carriers to ensure that your products arrive in excellent condition. Once your order has been shipped, you will receive a tracking number via email, which will allow you to monitor the status of your shipment. If there are any delays or issues with your order, our customer service team is available to assist you.
For customers located in remote areas, delivery may take slightly longer. If you need your products sooner, please consider choosing an expedited shipping option at checkout (if available).
Shipping Restrictions: Currently, we only offer shipping within the United States. We do not ship to international locations at this time, but we are working on expanding our shipping options to serve customers worldwide in the future.
Returns: At MINAHIL SPORTS, we stand behind the quality of our products. If for any reason you are not fully satisfied with your purchase, we offer a 15 day return policy. To return an item, it must be unused, in its original condition, and in the original packaging. All returns must be initiated within 15 days from the date of delivery.
To start a return, simply contact our customer support team at sales@minahilsports.com. Our team will provide you with the necessary instructions for returning your item. Once we receive the returned product, we will inspect it and issue a refund to your original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a defective or damaged item.
Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer support team. We will guide you through the exchange process, and if the new item is in stock, we will ship it to you promptly.
Damaged or Defective Items: If your item arrives damaged or defective, please notify us within 3 days of receipt. We will offer a full refund or exchange at no extra cost. We may ask for photos of the damaged product to expedite the process.
Restocking Fee: Please note that we reserve the right to charge a restocking fee on returns that do not meet the conditions outlined in our policy (e.g., if the product is used or missing original packaging). This fee will be deducted from the total refund amount.