Here are some of the most commonly asked questions by our customers. If you cannot find the answer you’re looking for, please don’t hesitate to reach out to us at sales@minahilsports.com.
Frequently Asked Questions
Question 1: Do you offer free shipping?
Answer: Yes! We offer free standard shipping on all orders within the United States. You will not incur any additional shipping costs for standard delivery.
Question 2: How long will it take for my order to arrive?
Answer: After processing, which typically takes 1-2 business days, you can expect your order to arrive in 3-5 business days with standard shipping.
Question 3: Can I change or cancel my order after it’s been placed?
Answer: Once an order has been processed, we are unable to make changes or cancellations. However, if you contact us promptly after placing your order, we will do our best to assist you. Please reach out to sales@minahilsports.com for any concerns.
Question 4: What is your return policy?
Answer: We accept returns within 15 days of purchase, provided the product is unused, in original packaging, and in sellable condition. If the product is defective or damaged, we offer a full refund or replacement. Please refer to our Return Policy for more details.
Question 5: How do I return a product?
Answer: To return a product, please contact our customer support team at sales@minahilsports.com to initiate the return process. You will need to send the product back in its original condition, and we will inspect it before issuing a refund or exchange.
Question 6: How can I track my order?
Answer: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website (FedEx, UPS, or USPS).
Question 7: Are your products covered by a warranty?
Answer: Yes, all of our products come with a limited warranty that covers defects in materials or workmanship. The duration and specific terms of the warranty vary by product. If you experience any issues with a product covered under warranty, please contact us for assistance.
Question 8: Do you ship internationally?
Answer: No, we only offer shipping within the United States.
Question 9: Can I purchase items in bulk for my gym or team?
Answer: Yes! We offer bulk purchasing options for gyms, teams, and organizations. Please contact us at sales@minahilsports.com for more information on bulk orders, pricing, and shipping.
Question 10: What payment methods do you accept?
Answer: We accept credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods at checkout. All transactions are processed through encrypted payment gateways for your security.
Question 11: What if my product is damaged during shipping?
Answer: If your product arrives damaged, please contact us within 3 days of receiving the item. We will require photographic evidence of the damage and will either send you a replacement or issue a refund, depending on your preference.
Question 12: Can I change the shipping address after placing my order?
Answer: If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been processed or shipped, we may be able to make the adjustment. However, once the order is in transit, we cannot modify the shipping address.
Question 13: Do you offer gift cards?
Answer: Currently, we do not offer gift cards. However, we are always exploring new ways to enhance our customer experience, so please stay tuned for future updates.
Question 14: How do I contact customer support?
Answer: You can reach our customer support team via email at sales@minahilsports.com. Our team is available to assist you with any questions, concerns, or product inquiries you may have.